Verbal documentation system

Butler Memorial Hospital has won an award from CARING for a verbal documentation system it developed in-house for its IV therapists. I think it's awesome that this was developed in-house. I've had a couple ideas for IT improvements that I've floated in my work-place and gotten responses back that essentially boiled down either to "our abilities are dictated by the proprietary software we purchased" or to "we don't know what the security consequences of that would be." Oh, well then by all means, don't make any attempts to try improvement! It's nice to see an IT department with some guts.